Triplex Power Control Ltd terms and conditions of business are outline below.

Prices: are ex works excluding VAT.

Settlement: shall be net 30 days to approved trade accounts (unless payment for goods previously supplied is overdue) otherwise payment shall be before dispatch or by arrangement on invoice. Terms are subject to status.

Delivery:the delivery time quoted is from receipt of order or approval of our drawings where applicable and may be subject to delay beyond our control. The purchaser shall not be entitled to claim compensation or damages as a result of delay in delivery.

Cancellation:may be made with written consent only on terms which indemnify us against our losses.

Ownership:of goods shall not pass to the buyer until all sums owing in respect of any have been paid.

Risk: shall pass to the buyer on delivery to the address stated on the order.

Loss Of Damage: of goods must be notified to us within four days of delivery of the goods.

Design & Specification: may be subject to alteration without notice. It is assumed that the customer's specification is sufficient and suitable for the purpose for which the goods were ordered.

Inspection & Tests: If special tests or inspection in the presence of the customer are required then these will unless otherwise agreed be at our works and charged as extra accordingly.

Guarantee: The period of the guarantee is 12 months from the date of purchase
(a) Either the goods are returned to Triplex Power Control, carriage paid home.
(b) Or for an on-site repair the Customer provides reasonable access during normal working hours (Monday to Thursday 08:30 to 17:00, Friday 08:30 to 16:00) where an on-site repair is agreed before hand with Triplex Power Control. 
(c) Or for an on-site repair outside normal working hours, the Customer agrees beforehand to reimburse Triplex Power Control for travel expenses, time and engineers out of pocket expenses, and any additional labour on site.
(d) It is understood that no liability will be accepted for consequential loss or damage or any other expenses.

Export: orders must be accompanied by reference to a UK bank or suitable organisation prepared to accept payment responsibility upon presentation of our invoice and shipping document.

Laws: Laws of England and Wales shall apply to all contracts.

Overdue Payment: overdue accounts will be charged interest at 2.5% per month or part thereof.

After Sales Service: will not be implemented unless the goods and any services are paid up in full when due.

Returns: all returns must be agreed with Triplex Power Copntrol. Triplex Power Control reserves the right to reject goods arriving at its factory or premises that are not so recorded or clearly marked with the correct returns number. Returns will be subject to a handling fee.

On-Site Service Provision: all services considered necessary for the safe delivery, installation and operation of any Triplex Power Control product shall be the responsibility of the Customer unless Triplex Power Control has so been instructed in writing before hand to provide such services to an agreed specification.

System Commissioning: Any on-site installation and assembly must be completed before commissioning. Under no circumstances should equipment be connected until the Triplex system has been commissioned. Commissioning must be performed by an electrically competent person. Commissioning by personnel other than those considered reasonably competent will invalidate any warranty. Claims for damages caused otherwise shall not be accepted.

UK Warranty: All Triplex Power Control products are manufactured under carefully controlled conditions to high quality standards. Under the conditions of service specified they may be expected to give a long and trouble free operating life. In case of failure under normal service and within one year of the date of purchase Triplex Power Control should be consulted. Their liability will however be limited to the repair or replacement of defective units at their absolute discretion. Any advice given other than as a result of an on site evaluation by Triplex Power Control visiting engineers and for which a fee will be charged is given in good faith but without responsibility. Moreover neither Triplex Power Control nor its appointed Agents can accept any responsibility for failure or poor performance of any of its products resulting from operation outside of rated limits or from any other misuse or abuse whatsoever. In any event Triplex Power Control does not accept any liability whatever for consequential loss or damage resulting from the use in any way of its products.

Specification: Every effort has been made to ensure the accuracy of data published by Triplex Power Control. However Triplex Power Control does not accept liability for loss, damage or injury resulting from any error or omission in its published specifications. As part of the Triplex Power Control policy of continuous product improvement Triplex Power Control reserves the right to change designs and specifications without notice. Triplex Power Control therefore recommends that customers verify all published data together with future availability before incorporating products into their own designs or schemes.